FAQS

What is your Child Policy?

Broadway Dallas requires that every person, regardless of age, must have a ticket. 

Age recommendations vary by production and we encourage you to do research on a show if it is suitable for your child. Broadway Dallas encourages parents to introduce their children to live theater when they think the child is ready for the experience. We expect that parents will take into account the subject, nature, and length of the show in question; the age, maturity, and interest level of the child; and would be considerate of the other patrons seated near them.

How do I make a contribution to Broadway Dallas?

Click Here for a list of contributions and how to make one.

What is the dress code at the musicals?

Broadway Dallas generally recommends business attire or casual business attire. Some patrons do attend dressed in eveningwear, particularly on Friday and Saturday evenings. During the State Fair of Texas, many patrons are dressed much more casually, particularly if they plan on attending the Fair that same day.

How can I sign up for the Broadway Dallas mailing list?

Subscribe to eNotes, Broadway Dallas’ free e-newsletter, to keep you up-to-date with all aspects of Broadway Dallas! Click here for more information and to sign up!

How do I inquire about employment with Broadway Dallas?

View our job listings and apply here.

How do I book/reserve the Music Hall venue?

All inquiries regarding rental spaces for the Music Hall at Fair Park should be directed to Mandy Hall. Please see below for her contact information.

e-mail: mhall@broadwaydallas.org
phone: 214-413-3920

Do you have a lost and found department?

Yes. If you have lost something while attending one of the shows, call 214.421.5678. The operator can check the lost and found log book for your item. If you would like to report something missing, you may also tell the operator, or email Broadway Dallas Customer Service at CustomerService@BroadwayDallas.org. If you email, be sure to include the day, date, and seating assignment for the show you attended. This will allow us to search a specific area. Also be sure to give a return contact name and number as well as a detailed description of the item lost.

Do you have a seating map of the Music Hall theater?

Yes, we do have a seating map. Please click here to view.

Where is the wheelchair access to the building?

Use the Parry Street entrance. The “circle drive” will be on the right. This is the best place to drop off or pick up. For all accessibility answers, click here. To view a seat map of the accessibility seating, click here.

What about the acoustics of the Music Hall?

The acoustics of the Music Hall and our sound system have undergone major changes and advancements. Our new system and acoustics seamlessly interconnect with the show’s system to bring high quality clear sound to every one of our 3400 seats. We work closely with the touring show technicians to make your experience a pleasant one in every respect. Touring show technicians now frequently comment that acoustically the Music Hall is now one of the best-if not the best-theater acoustically on their tours. We are advancing the ‘state of the art’ in hearing assist systems with our development of Hear Us Now.

Can I get backstage access?

Only by invitation by a cast or crew member of one of the shows.

What is your Late Seating Policy?

This is dictated by each of the shows. We suggest arriving 30 minutes to show time in order to avoid delays.

What is your Photography Policy?

Absolutely no photography, video recordings, or live audio recordings are permitted.

What security measures are in place for Music Hall events?

All ticket holders are subject to bag checks and metal detection procedures (wanding). Weapons, laser pointers, audio/video recording equipment, flashlights, sirens, flammable/explosive devices and materials, and other items determined to disturb or alarm audience members or Music Hall employees will not be permitted in the facility.

How can I purchase tickets?

Once on-sale, tickets for individual shows in our season (referred to as single tickets) are available online at BroadwayDallas.org, in person at the Music Hall at Fair Park Box Office, 909 1st Avenue, Dallas, TX or by calling 800.982.2787 (Tuesday-Friday: 10 AM – 6 PM) (Saturday: 10 AM – 4 PM) (Service Charges Apply.)

How can I request tickets to be donated for an event or charity?

Please email your request to Dara Pamplin at dpamplin@broadwaydallas.org. We cannot guarantee all requests will be fulfilled.

What is a Season Ticket?

A season ticket package—or subscription—allows you to purchase the same number of tickets for every show in our main package. Whenever possible, your performances will fall on a set day of the week and time, and you will also have the same seat assignment for each show. More information about subscriptions and benefits can be found here.

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What about ½ price tickets?

Unfortunately, half-price/ day-of-performance tickets are not available on any of the shows this year. The decision to offer half-price tickets is decided by the NY producers of each show individually. It is our experience that musical producers are no longer interested in offering this promotion.

What do I do if I lost my tickets, have questions about will-call, etc.?

Please contact The Box Office (214-691-7200 or email CustomerService@BroadwayDallas.org) for additional information. In case of an emergency during a performance, you may call the Music Hall (214-565-1116).

Do you offer student tickets?

Broadway Dallas does not offer a standard discount to students and senior citizens, however, each show may offer a special promotion geared towards students and/or senior citizens. If interested please sign up for eNotes.

Do you have group ticket prices available?

Yes. Visit the Group Sales Page for more information.

What if I need accessible seating or access to an oversized seat?

For all accessibility requests, please inquire by contacting The Box Office by calling 214-691-7200 x0 or by emailing customerservice@broadwaydallas.org. To view a seat map of the accessibility seating, click here. *accessible map to be included

Do you have any accommodations for those with hearing disabilities?

Yes, we are advancing the ‘state of the art’ in hearing assist systems with our development of Hear Us Now. Options include headsets, T-Coil, FM, streamers. Please go to the Guest Services Desk near Aisle 1. For Broadway shows, we also offer closed captioning (available in English and Spanish) via the GalaPro app. For more information, please visit https://www.galapro.com/services.

You may wish to contact your hearing specialist to determine the best option for you.  If your hearing specialist is not familiar with our program, please ask them to contact us at CustomerService@BroadwayDallas.org.

Directions to Music Hall at Fair Park and Broadway Dallas Box Office

Directions to the Music Hall at Fair Park/Broadway Dallas Box Office, click here.

What about parking?

Information about parking at the MUSIC HALL AT FAIR PARK.

Is there a restaurant at the Music Hall?

Crystal Terrace at the Music Hall at Fair Park serves a sumptuous buffet before each performance. Reservations are recommended, but not required; call 214-413-3940. The price for Crystal Terrace is not included in your event ticket price. Crystal Terrace opens at 11:30 a.m. for matinee performances and 5:30 for evening performances at the Music Hall.
For full details you can visit MusicHallDining.com.

Does Crystal Terrace offer Kosher meals?

Yes! Kosher Meals must be ordered in advance for our guests who make reservations at the restaurant. These meals will be prepared kosher off site, sealed and delivered to our guest on the day of their visit.
To order, call 214.443.1040.

Are food and drink allowed in the theater?

Crystal Terrace is a gourmet buffet which ranges from $27.50 – $29.50 (prices subject to change) depending on day and time. The Broadway Café is a lighter fare and is more moderate in cost.

What is the cost of eating at Crystal Terrace?

Crystal Terrace is a gourmet buffet which ranges from $27.50 – $29.50 (prices subject to change) depending on day and time. The Broadway Café is a lighter fare and is more moderate in cost.