Volunteer Ambassadors

Broadway Dallas wants you!

Volunteer Ambassadors provide exceptional customer service and create memorable experiences for our guests by greeting, ushering, and making all patrons feel welcomed to the Music Hall.

The goal of the Ambassador program is to make all Broadway Dallas patrons feel welcome. We are looking for individuals to join the Ambassador Program who share our love for live theatre and who find joy in helping others.

Become a Volunteer

As adjuncts to our Front of House Team, Ambassadors will be assigned a range of duties that directly impact our patron experience. These duties may include:

  • Greeting and directing patrons in the box office lobby
  • Scanning tickets
  • Directing patrons to their seats, to the Crystal Terrace Restaurant, or to the restroom
  • Greeting VIPs at Broadway Dallas’ BDO Membership Suite

You will be assigned your specific post and be briefed on your duties upon arrival at each show at which you volunteer. We will ensure that you are well prepared and comfortable with your duties no matter what assignment you receive.

Your shift begins about an hour and a half before each scheduled performance and we ask our Ambassadors to remain on duty until about the end of intermission – typically a 4-5 hour commitment in total.

During the first act of the show, Ambassadors are welcome to bring a tablet or book and relax in the Front of House lounge area until intermission.

And here is the best part – you can EARN SHOW TICKETS by volunteering

For each show that you volunteer, you will earn 1 point redeemable for:

1 point = Complimentary buffet in the Crystal Terrace Restaurant
2 points = 1 show ticket (best available at time of request, subject to availability)
3 points = Dinner and show
4 points = 2 shows tickets (bring a friend!)
6 points = Dinner and show for 2
8 points = 4 show tickets (enough for a double date)

The more you volunteer, the more you earn!

Become a Volunteer

Must redeem points at least 3 weeks before the opening performance of a show. Tickets provided are subject to availability and will be best available at the time of redemption. Please request point redemptions as soon as possible. You have a limit of up to 10 tickets redeemed for each engagement (for example, during Lion King, you may redeem up to 10 tickets).


All points earned beginning in the 2025-2026 Season will expire after the season following
the season in which they were earned. For example, if points were earned in the 2025-2026 Season, they must be redeemed prior to the end of the 2026-2027 Season. All points earned from the 2021-2022 season until the 2024-2025 season, will expire at the end of the 2027-2028 season.

Ready to volunteer?

To become an Ambassador, please download and fill out the application
linked below and follow the directions to submit it electronically. Once you
have completed the process, you will receive an email invitation to authorize
a background check. Upon successful completion of your background check,
you be invited to Broadway Dallas Ambassador Training, which covers
building orientation, scope of responsibilities, and customer service skills.


We look forward to working—and creating memories—with you!

Underwriting provided by the Moody Foundation, The Addy Foundation, and others.

Become a Volunteer