Posted on November 25th, 2013

Dallas Summer Musicals is currently hiring for the following position:

Ticket Services Associate

About The Position:

The Dallas Summer Musicals’ Box Office provides an excellent opportunity to play a starring role in bringing The Best of Broadway to Dallas. Ticket Services Associates are responsible for providing outstanding sales and customer service to all DSM patrons.

Position Responsibilities:

• Contribute to the day-to-day operations by providing outstanding customer service when assisting patrons in person and over the phone.
• Communicate necessary information effectively, such as seating, ticketing, parking and general customer information, to complete transactions in an accurate and efficient manner.
• Conduct sales and exchange transactions using both Archtics and Ticketmaster Host ticketing software.
• Process and balance cash, check, and credit card payments.
• Promote upsell opportunities such as additional shows, and valet parking.
• During season ticket campaign assist patrons in person and over the phone with completing their renewals and new season, additional ticket, and valet orders.
• Assume additional responsibilities as required.

Qualifications:

• A high school diploma or equivalent is required and some college or prior work experience is preferred.
• Computer skills including Microsoft applications. Experience with either Archtics and/or Ticketmaster Host ticketing software a definite plus.
• Ability to work a flexible schedule including some days, weekends, evenings and holidays.
• Commitment to consistently providing outstanding customer service even when operating under pressure, time constraints and dealing with challenging patrons.
• Exceptional communication and listening skills.
• Strong basic math skills including experience handling money and making change.
• Professional demeanor and appearance.
• Ability to learn new skills, procedures and software while adapting quickly.

The application for employment can be downloaded by clicking here, or you may submit a resume to employment@dallassummermusicals.org and reference the position in the subject line of the email.

We hope you will want to join our DSM Team!

-DSM Amanda